We're here to help!
Thank you for your interest in Pistils Nursery. Here are answers to a few common questions about placing orders on our web shop. If you still have questions, feel free to contact us!
Placing Your Order
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. In addition, we accept payment via Paypal and Amazon.
Yes! Our website is secure. In fact, your transaction on our website is secured through Shopify's industry standard PCI DSS Compliant encryption. Learn more here.
Shipping fees are automatically calculated by the carrier during checkout based on the shipping address provided and the total weight of the items purchased. Please note that the shipping speed estimates listed during checkout refer to transit time once an order leaves our shop; for order processing time, consult the chart above.
If your order qualifies for a free shipping promotion, it will be grouped into as few shipments as possible. In the case that an item is back-ordered, the order will be shipped once all items are available.
Yes, your plants will arrive healthy! We use special packing materials and shipping warmers when necessary to make sure orders containing live plants arrive at your door happy.
As soon as you place your order, it enters our production and shipping queue, and our small team gets to work! The processing time before your order ships depends on several things: the type of order, whether your order contains live plants, and when you place it.
Here's what you can expect:
|Living Art collection||10-12 business days||
Select your shipping speed during checkout.
Shipping methods include:
|Air Plants collection||5-7 business days|
|Specimen Plants collection||5-7 business days|
|Home collection||5-7 business days|
|Apothecary collection||5-7 business days|
|Crystals and Gemstones collection||3-5 business days|
|Gift Certificates||3-5 business days|
Please note: Orders shipping outside the continental U.S. can take a few extra days to arrive. Our web shop business days are M-F.
We strive to keep our inventory current, but item availability is not guaranteed. If an item has gone out of stock, you will be notified via email or telephone, and may opt to have the purchase refunded, or delay shipment until the item is back in stock.
You can check the status of your order at any time by logging into and viewing your account overview. If you don't yet have an account, you can easily create one.
Though overnight shipping via USPS Priority Express is offered, expedited order processing is not always possible due to the small size of our staff. If you have a specific deadline for receiving your purchase, please email firstname.lastname@example.org or call 503-288-4889 (M-F from 10-5) to talk about expediting your order for an extra $30. We will do our best to accommodate your request!
We'll happily ship internationally to most countries around the globe. Certain products may be ineligible for international shipping due to customs restrictions. Please contact email@example.com before placing an international order.
Please note that all items in the living art collection cannot be shipped abroad due to international shipping regulations on live plants; if you live outside the US and order an item in this collection, we will refund your purchase.
Some countries require customs and import taxes be paid before delivery can be made. Buyers are responsible for any customs and import taxes that may apply; Pistils is not responsible for delays due to customs.
Gifts and Gift Certificates
Yes! Just let us know about your gift in the "special instructions" box on the cart page. Feel free to include a gift message, and we're happy to write that out for you and include it with your order. All gifts will be wrapped in tissue, and prices will be excluded from the order packing slip.
Yes! We sell gift certificates for our brick-and-mortar shops in Portland, Oregon, and you can purchase them here. Please note that our gift certificates can only be used as payment at one of our physical locations, and cannot be redeemed on the web shop.
Return, Exchange and Cancellation Policies
We hope you love your purchase from Pistils Nursery. However, we accept returns for refund or exchange within 14 days of purchase provided that items are returned back to Pistils in their original, unused condition. If you'd like to make a return, please contact us via email at firstname.lastname@example.org and we will reply with further instructions.
We do not accept returns on items containing live plants, including all items in the Living Art collection, except in the case that they are determined to be damaged or defective upon arrival.
Please note: We cannot refund shipping fees, and the customer is responsible for return shipping fees. We recommend mailing your return with tracking and insuring the package. Pistils is not responsible if the returned package is lost or the item is damaged in the mail.
If you believe your item to be damaged or defective upon arrival, we’ll happily exchange it for you or issue you a refund. Please examine your order for discrepancies upon arrival and send photos of the item within 7 days by email to email@example.com and we will reply with further instructions.
Please do not ship any packages back to Pistils without prior authorization. .
If you'd like to cancel your order, please email firstname.lastname@example.org with "ORDER CANCELLATION REQUEST" in the subject line for a full refund of merchandise and S/H.
Cancellation requests are only valid on orders before order processing. If your order has already been processed (and you have received shipping confirmation), you may opt to return it, if eligible (see above).
Workshop reservations are non-refundable. However, we're happy to reschedule your reservation to another date, if necessary. Please notify us within 48 hours of your ticketed workshop date if you need to make a change; due to limited space, less than 48 hours notice may result in the forfeit of workshop reservation. Rescheduling is limited to one time per ticketed customer. Ticket value may only be applied only to workshops and may not be used for store credit. Please contact email@example.com for assistance.
Living and Hand-Made Products
No - you’ll get your own, unique item! We have a small team of artists that create our line of living art. The process in which these works are made is one of great intention and care. We aim to source our materials from local artisans and keep nature as the focus of every piece. We take great pride in each piece being different from another. As a result, variation in size, shape and color may occur - product images are intended as examples of the final product and demonstrate the variety in shape, size and color of the materials that we use. All Living art pieces are sold separately - group images are intended to show the relative sizes, colors and species of options available.
Many of our other products are hand-made, and all our specimen plants are one of a kind. We believe that the natural variation that comes with this territory is what makes these items special and unique.
Our living art pieces, as well as our air plants and specimen plants require immediate care upon receiving. Please make sure that someone is at home to receive your item when you get the notification that your item is out for delivery. Your plants will be tired from their journey and need to be exposed to light and watered thoroughly upon arrival. Please refer to the care instructions included with your piece and to our care blog for specific guidelines. In order to ensure that your piece adjusts to your environment, place it in an appropriate location and refrain from relocating for at least two weeks. Don't be alarmed by a small amount of leaf loss.